sarina

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Frequently asked questions

What is Sarina?
Sarina is a home-services app for residents of partner buildings. When a building joins the app, we curate a list of vetted pros for your community. You can book pros for services like cleaning, maintenance, and pet care (varies by building) — right from your phone, with scheduling and payment handled for you.
Which buildings can use Sarina?
Sarina is available to residents of buildings that have partnered with us (starting in Brickell, Miami). If your building isn’t a partner yet, you’ll still get our neighborhood shortlist of trusted pros — and you can join the waitlist so we prioritize bringing Sarina to your building.
How do I sign up?
Join the waitlist above and we’ll let you know the moment Sarina opens in your building. When it does, you’ll verify your phone number with a one-time code and confirm your building and unit — that’s what unlocks the building-approved professionals.
How does booking work?
Choose a service and a time in the app. We match you with a suitable vetted pro and handle the scheduling. You’ll see the full price before you confirm. For more, read Services & Vetting.
How much does it cost, and how do I pay?
Prices are shown in the app before you confirm a booking, at resident rates. Payment is handled securely in-app through our payment processor, Stripe — no cash needed. See Tips & Payments for details.
Can I cancel or reschedule?
Yes, from the app. Cancellations are free up to 24 hours before your appointment; within 24 hours you’re charged 50% of the service total. Full details in Refunds & Cancellations.
How are the pros vetted?
Every pro is background-checked and approved by your building before they can work on the property. You’re matched with pros who fit your preferences — no scrolling through listings.
How do I delete my account?
In the Sarina app, go to Settings → Account → Delete Account. See Managing your account below for what this removes.

Help articles

Refunds & Cancellations
Cancellation windows, fees, refunds, and no-shows.
Read more →
Tips & Payments
How you pay, resident rates, receipts, and tipping.
Read more →
Services & Vetting
What you can book and how we vet the pros.
Read more →
Still need help?
Email us and we’ll reply within 24-48 hours.
Email support

Managing your account

Sarina is launching on iOS first. Android is coming soon.