Tips & Payments

Everything about how you pay for services on Sarina: what you’re charged, when, and how.

How payment works

The full price of a service is shown in the app before you confirm a booking. When you book, payment is handled securely in-app through our payment processor, Stripe. The option to pay cash at the point of service is coming soon.

Resident rates

Resident pricing depends on your building. Some buildings negotiate lower rates for their residents, but this isn’t guaranteed. The most reliable way to save is to set up a recurring service (for example, a weekly clean), which is often discounted. You’ll always see the price before you confirm.

Recurring services

If you choose a recurring frequency, you authorize Sarina to charge your payment method on that schedule until you cancel. You can change or cancel a recurring service any time in the app.

Receipts

A receipt is emailed to you automatically after each charge, and a full price breakdown is always available in the app. Need another copy for expenses or reimbursement? Email us and we’ll resend it.

Tipping

Tipping is optional, since resident pricing already covers the service. If a pro does a great job and you’d like to say thanks, you can add a tip in the app, and it goes straight to your pro. Leaving a good rating helps too; it keeps the best pros serving your building.

Payment issues

If a payment doesn’t go through, update your card in the app and try again. If you’re still stuck or see a charge you don’t recognize, contact support and we’ll sort it out.