Effective Date: September 30, 2026 · Last Updated: September 30, 2026
These Terms of Use (“Terms”) are a binding agreement between you (“you,” “your,” or “Resident”) and Layer 1 Capital LLC (“Sarina,” “The Sarina App,” “we,” “us,” or “our”), governing your access to and use of the Sarina mobile application and related services (collectively, the “Services”).
By downloading, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all terms incorporated by reference (including our Privacy Policy). These Terms apply to every Resident who accesses the Services.
You must be at least 18 years old and able to form a binding contract to use the Services. The Services are offered to residents of buildings that partner with Sarina. You represent that the information you provide about your residence (building, unit, and address) is accurate and that you are authorized to request services for that residence.
Sarina is a technology platform that connects Residents with independent, third-party home-service professionals (“Service Professionals” or “Pros”), such as cleaners, and facilitates the scheduling and payment of those services.
Sarina is an intermediary. Except where we expressly state otherwise in writing, Sarina does not itself perform the services you book. The services are performed by independent Service Professionals. Sarina does not employ Service Professionals, and Service Professionals are not our agents. Our role is to operate the platform that lets you discover, book, and pay for their services and to match you with a suitable Pro based on your building and preferences.
To use the Services, you must create an account and verify your mobile phone number using a one-time passcode. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your account and device and for all activity that occurs under your account. Notify us promptly at support@sarinaapp.com if you suspect unauthorized use. You may not share your account or let others use it.
When you request a service, you select the service, scope (for example, unit size), any add-ons, a frequency, and a time slot. Submitting a booking is an offer to purchase the selected service at the price displayed. A booking is confirmed when we assign a Service Professional and show you a confirmation. Availability, time slots, and Pros are not guaranteed and may change. We (or the assigned Pro) may need to contact you to confirm or adjust details.
Recurring services. If you choose a recurring frequency (for example, weekly, every two weeks, or monthly), you authorize recurring bookings and charges on that schedule until you cancel, subject to Sections 7 and 8.
You are responsible for providing safe, lawful, and timely access to your residence so the service can be performed. This includes any access instructions you submit (for example, a door code, or leaving a key at the front desk). You represent that you are permitted to authorize entry to the residence. If a Service Professional cannot gain access at the scheduled time due to circumstances within your control, the booking may be treated as a late cancellation under Section 8. Please secure or remove valuables, hazardous items, and anything you do not want handled.
You may cancel or reschedule a booking in the app. Our current cancellation policy is: free cancellation up to 24 hours before your appointment; cancellations within 24 hours of the appointment are charged 50% of the service total. The cancellation terms displayed in the app at the time of your booking control that booking. Refunds, where due, are issued to your original payment method. If a service is not performed due to a Service Professional’s failure to appear or a material problem attributable to the Pro or to us, contact us at support@sarinaapp.com and we will work with you in good faith to reschedule or refund.
Service Professionals are independent third parties, not employees or agents of Sarina. While we take reasonable steps to vet the Pros we make available (for example, background and quality checks) and to match you with a suitable Pro, we do not control and are not responsible for the acts, omissions, quality, timing, or conduct of any Service Professional. Any claim you have arising out of a service is primarily between you and the Service Professional who performed it. We may, but are not obligated to, help mediate disputes or facilitate remedies as a courtesy.
You agree not to:
You are responsible for your conduct, your bookings, and anyone you allow to be present during a service.
By creating an account, you consent to receive transactional communications necessary to operate the Services, including a one-time passcode by text message to verify your phone number. If you opt in, we may also send promotional messages. Message and data rates may apply; message frequency varies. You can opt out of marketing messages at any time by replying STOP or updating your preferences in the app. Opting out of marketing does not stop transactional messages. See our Privacy Policy for details.
The Services, including all software, text, graphics, logos, the “Sarina” name and marks, and other content we provide, are owned by Sarina or our licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use as a Resident. You may not copy, modify, distribute, sell, or create derivative works from the Services except as expressly permitted. Any feedback you provide may be used by us without obligation to you.
The Services rely on and interoperate with third parties, including Stripe (payments) and our infrastructure providers, and may reference your building’s management or partners. Your use of a third party’s services may be governed by that third party’s own terms and privacy policy. We are not responsible for third-party services we do not control.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY SERVICE PROFESSIONAL OR SERVICE WILL MEET YOUR EXPECTATIONS. TO THE EXTENT A JURISDICTION DOES NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SARINA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR ANY SERVICE PERFORMED BY A SERVICE PROFESSIONAL. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SARINA’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SARINA FOR THE BOOKING GIVING RISE TO THE CLAIM IN THE 6 MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify and hold harmless Sarina and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your bookings, your provision of access to your residence, your violation of these Terms, or your violation of any law or the rights of any third party.
Informal resolution first. Before filing a claim, you agree to contact us at support@sarinaapp.com and give us 30 days to resolve the dispute informally. Most problems are settled this way.
Courts. If we cannot resolve it informally, the dispute will be decided by the courts identified in Section 18. These Terms contain no arbitration agreement and no class-action waiver, so nothing here limits your right to bring a claim in court or to participate in a class or representative proceeding.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction.
We may modify or discontinue the Services, in whole or in part, at any time. We may also update these Terms from time to time. When we make material changes, we will update the “Last Updated” date and provide reasonable notice (such as in-app or by email). Your continued use of the Services after an update means you accept the revised Terms. If you do not agree, stop using the Services.
You may stop using the Services and delete your account at any time. We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms, misuse the Services, or where we reasonably believe suspension is necessary to protect Residents, Service Professionals, or Sarina. Sections that by their nature should survive termination (including Sections 9, 12, 14–18, and 21) will survive.
Questions about these Terms? Contact us at:
Layer 1 Capital LLC
Email: support@sarinaapp.com
Legal: support@sarinaapp.com
Website: https://sarinaapp.com