Refunds & Cancellations

How cancellations, fees, and refunds work when you book a service on Sarina.

Cancellation policy

You can cancel a booking any time from the app. Our standard policy is:

• More than 24 hours before your appointment: free cancellation, no charge.
• Within 24 hours of your appointment: you’re charged 50% of the service total.

The exact cancellation terms shown in the app at the time you book control that booking.

How to cancel or reschedule

Open the Sarina app, go to your upcoming booking, and choose Cancel or Reschedule. Rescheduling before the 24-hour window is free. It’s the easiest option if your plans change.

Refunds

When a refund is due, it’s returned to your original payment method through our payment processor, Stripe. Depending on your bank, refunds typically take a few business days to appear.

If a pro can’t make it

If a pro doesn’t show up, or a service isn’t completed because of something on the pro’s side or ours, you won’t be charged for work that wasn’t done, and we’ll help you reschedule or issue a refund. Just contact support.

Access issues

Please make sure the pro can reach your home at the scheduled time. This includes any access instructions you provide (a door code, or leaving a key at the front desk). If a pro can’t get access due to something within your control, the booking may be treated as a late cancellation.

Something went wrong?

If you’re unhappy with a service or think you were charged in error, email us at support@sarinaapp.com and we’ll make it right.